General Terms

This Return and Exchange Policy outlines the terms and conditions under which customers may return or exchange products purchased from Organized Plant retail stores or our online store. This policy applies to all products purchased from Organized Planet unless otherwise specified.

Zero Refund Policy

  • Organized Planet maintains a strict Zero Refund Policy. No cash refunds are offered for any returned products, regardless of the circumstances.
  • All eligible returns will be processed as exchanges for products of equal, higher, or lesser value according to this Policy.
  • Under this policy, customers should be aware that no cash refunds will be issued for returned products. Instead, once the returned item is inspected and accepted, a credit note will be issued. This credit note can be used to purchase a new item. If the new item is of higher value, the customer will need to pay the price difference. If the new item is of lower value, the customer can select additional items to fully utilize the credit note amount. For items of equal value, a direct exchange will occur without the need for a credit note.
  • The Zero Refund Policy will be prominently displayed at the point of sale, including on purchase receipts, where necessary, ensuring customers have access to this information in writing.
  • Customers will also have access to a detailed copy of the Return and Exchange Policy, which includes the Zero Refund Policy, to ensure they can review and understand the full implications of their purchase decisions.

Exchange Policy

To be eligible for an exchange, products must meet the following criteria:

  • Products must be returned within 7 days of the purchase date.
  • In Original Packaging: While we encourage customers to return products in their original packaging, we understand that this may not always be feasible, especially for large appliances. If the original packaging is not available, customers should ensure that products are returned securely packaged to prevent any damage during transit. Returns will be accepted at our discretion based on the condition of the product.
  • Unused Condition: The appliance should be free of any visible signs of use including scratches.

Exchange Process

The exchange process follows these steps:

Inspection:

  • The returned product will be inspected upon receipt to verify its condition.
  • If the product is found eligible for exchange, the customer will be notified promptly.

To complete your return, we require a receipt or proof of purchase.

Exchange:

  • If the product is eligible for exchange, the customer will be offered a replacement product of equal, higher, or lesser value.

Price Difference:

  • If the chosen replacement product has a lower value, no adjustment will be made, however to match the original purchase amount, the customer must select additional items to reach the equivalent total. If the chosen replacement product has a higher value, the customer must pay the difference in price.

Return Shipping:

  • Customers are responsible for all shipping costs associated with safe return of products.
  • Organized Planet will cover the shipping and delivery cost for faulty products returned within the exchange period.

Terms and Conditions

  • This Policy applies to products purchased from Organized Planet retail stores, and our online store.
  • Organized Planet reserves the right to modify this Policy at any time without prior notice, to the extent permitted by law.

Limitation of Liability

  • By adhering to this Policy, The Customer agrees that Organized Planet shall not be held liable for any legal claims or damages arising from this Policy, except as required by law.

Disclaimer

  • By purchasing a product from Organized Planet, the Customer agrees to the terms and conditions laid out in this Goods Return and Exchange Policy. This acceptance encompasses an understanding and agreement to our exchange- only policy and the associated terms outlined herein.